At Kerqus, we understand that creating a harmonious home shouldn’t have to wait. We strive to deliver our architectural pieces and neutralizers to your door as efficiently and safely as possible.

1. Order Processing

• Timeline: All orders are processed within 1-3 business days.

• Confirmation: Once your order is processed, you will receive a confirmation email with your tracking details.

• Schedule: Please note that orders are not shipped or delivered on weekends or public holidays.

2. Shipping Rates & Delivery Estimates

• Calculation: Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Estimated delivery within 3-7 business days, depending on your location.

• Free Shipping: We may offer free standard shipping on orders over a specific amount (check our homepage for current promotions).

3. International Shipping

• Availability: We currently ship to [Insert Countries/Regions].

• Customs & Duties: Kerqus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Shipment Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Damages and Issues

• Care: We take great pride in our packaging to ensure your products arrive in perfect condition.

• Reporting: If you receive your order damaged, please contact our support team immediately at [Insert Email] with photos of the packaging and the product.

• Resolution: We will work quickly to provide a replacement or a solution that restores harmony to your home.

6. Missing Packages

If your tracking information shows that your package was delivered but you haven't received it, please contact the carrier or our support team within 48 hours so we can assist in the investigation.